About the TUV SUD DropOff Service...

TUV SUD DropOff can be used to temporarily make a file (or files) available to another user across the Internet.
drop-off: one or more files uploaded to the TUV SUD DropOff as a single item for delivery to a person or people
There are two ways in which a user can dropoff multiple files at once:
  • Attach each file individually on the dropoff page
  • Archive and compress the files into a single package and attach the resulting archive file on the dropoff page. There are many ways to archive and compress files:
    • Mac users can select the files in the Finder and Compress (see the File menu)
    • Windows users can create a "compressed folder" or use WinZip
Creating a Drop-off
When a user creates a drop-off, they enter some identifying information about themself (name, organisation, and email address); identifying information about the recipient(s) (name and email address); and choose what files should be uploaded to make the drop-off. If the files are successfully uploaded, an email is sent to the recipient(s) explaining that a drop-off has been made. This email also provides a link to access the drop-off. Other information (the Internet address and/or computer name from which the drop-off was created, for example) is retained, to help the recipient(s) check the identity of the sender.

Making a Pick-up
There are two ways to pick-up files that have been dropped-off:
  • All users can click on the link provided in the notification email they were sent.
  • An inside user, once logged-in to the system, can display their "Inbox" which is a list of all drop-offs waiting for them. Once logged-in, an inside user is able to access drop-offs without needing the email message.
When viewing a drop-off, the user will see quite a few things:
  • The list of files that were uploaded
  • The sender and recipient information that the sender entered when the drop-off was created
  • The computer name and/or address from which the drop-off was created
  • Optionally a list of pick-ups that have been made
The recipient has 14 days to pick-up the files. Each night, drop-offs that are older than 14 days are removed from the system.

Size Limitations on Uploads

Being able to upload files larger than 2 GB depends on the browser being used. The following major browsers have been tested:

 BrowserUploads > 2 GB?
Safari 5.x YES
Chrome YES
Firefox 5.x YES
Opera 10.x YES
Internet Explorer 6 NO
Internet Explorer 7 NO
Internet Explorer 9 64-bit YES
Firefox 5.x YES
Opera 10 YES

The TUV SUD DropOff software itself has limits on the amount of data that can be uploaded in a single dropoff. Even for browsers that support uploads larger than 2 GB, dropoffs may not exceed 4.0 GB per file, or 4.0 GB total for the entire dropoff.

If you are having the following issues when dropping-off or picking-up a large file: then you are most likely connected to the Internet via a connection too slow to move the amount of data in a timely fashion. Your computer has approximately 2 hours to fully send or receive a drop-off.